On occasion, weather conditions or other circumstances beyond the test administrator's or ETS's control may require a delayed start or the rescheduling of your test appointment. In the event that a technical problem at the test center makes it necessary to cancel your test session, or if it is later determined that your scores could not be reported, you will be offered the opportunity to schedule another test appointment free of charge or receive a full refund of the original test fee. In addition, you may seek reimbursement from ETS for reasonable and documented expenses associated with traveling to the test center, even though technical problems are generally not the fault of ETS. To request reimbursement, contact ETS with the following information within 30 days:

• of your original appointment: your name
• date of birth
• mailing address
• daytime telephone number
• e-mail address
• original test
• date and registration or CBT appointment number
• and a brief description of what occurred at the test center
• All reimbursements will be made in U.S. dollars.